Residents of Portage la Prairie are increasing their use of the option to submit Service Requests via the, "Portage la Prairie - City of Possibilities", app and City of Portage la Prairie web portal. The annual request for service database report was shared at last night's city council meeting and councillor Terrie Porter points to a substantial increase in the number of app-based reports being submitted as an alternative to traditional phone calls. The digital form allows citizens to report issues including potholes, accessibility concerns, illegally parked vehicles or downed trees. Porter says submitting online helps get the concern directly to those who can help.
"Rather than have to wait a couple of days if it's the weekend or be put on hold on the phone it's just an easier way to log what's going on out there. When those requests are put in, they are forwarded directly to the department that handles the concern and people get a prompt response."
Porter adds service requests are collected as data for city planning purposes, noting trends often appear based on weather or other seasonal factors. Service requests can also be used for shelter bookings at Island Park which Porter says amounted to 166 requests in 2023.
Porter advises citizens with issues requiring an immediate response should still call the Operations Department or after-hours emergencies line.
From the City of Portage la Prairie website:
Service requests submitted through the application are not intended for emergencies and are only monitored Monday-Friday between the hours of 8:30-4:30.
If you are in need of immediate city services, please contact the Operations Department at 204-239-8346 during normal working hours.
For an after-hours city emergency please contact 204-239-8340.